Troubleshooting
Troubleshooting
Common Nitty Music Social problems and how to resolve them
The problems people hit most often, with concrete fixes. If yours isn’t here, see Support for how to reach us: cloud customers by email or Discord, self-hosters through the community Discord.
Connecting a channel
"Invalid state", "invalid_grant" and "fetch failed" during the connect flow.
Uploads and media
Payload too large, upload-from-url timeouts, video failures.
Activation and login
Expired activation links, "jwt malformed", login API responses.
Known issues
Bugs we're aware of, with workarounds.
A post failed to publish
Failed posts get a red ring on the calendar with the reason in a tooltip. The three usual causes, in order of frequency:
- The channel needs reconnecting. Access tokens expire. A channel showing a red marker in the sidebar needs re-authorising, see Manage a channel.
- The post broke a platform rule. Too many images, a video where the platform wanted a photo, a missing required setting. See Posting rules by platform.
- The platform rejected the content. Duplicate text, a blocked link, or an account restriction. The tooltip carries the platform’s own message.